TICO EDGE:
Round-the-Clock Support That Keeps You Moving
The terminal tractor industry’s first real-time service management platform is yours with every tractor—for unmatched support. And maximum uptime.
We rely on our TICO terminal tractors every day. Just like you. We know the value of quick and easy access to onsite assistance with someone who knows your truck. So that’s why we offer you something unique in the terminal tractor industry: the TICO EDGE service management platform.
TICO EDGE connects and supports everyone involved in a service event in real time. No more phone tag. No more missed information or confusion about parts, estimates or warranties. Just streamlined communication, increased visibility, better documentation, and more uptime.
Start Service with a Click
Submit your case to the TICO Uptime Center via a computer or the TICO EDGE QR code found right in your truck. No calls, emails, or manual forms to fill out.
Consistent Connection + Real-Time Updates
A service case is created automatically. TICO Uptime Center gives you full, real-time visibility from start to finish. Everyone involved in the repair communicates easily on the platform, saving time.
Mobile Service for On-Site Repair
A TICO dealer’s mobile service truck is dispatched directly to your location, with all the tools needed for success. No unnecessary towing, no search for a repair shop.
OEM Data Access Gives Immediate Insights
Major engine fault? A case will be made for you via TICO EDGE Connect telematics. The integration with powertrain OEM delivers real-time, proprietary vehicle fault code insights before a service technician is dispatched–for more efficient repairs.
Everything at Your Fingertips
Any needed parts can be requested via the case. Plus, all service details are on the platform, creating a complete record for each tractor—without extra paperwork.
No Added Cost–Just Added Value
The TICO EDGE service management platform is included with every vehicle for its entire lifetime–at no additional cost–because we know firsthand what getting a vehicle back into service quickly means for you.