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TERMINAL SERVICES

TERMINAL SERVICES

TICO YARD TRUCK SUPPORT: YOUR BEST MOVE

TICO leads the yard truck industry in customer support and satisfaction. We have the real-world experience, the people, the tools, and the industry-leading tech to ensure your yard trucks get back to work for you quickly.

We manage our own fleets, so we know firsthand the difference each day of uptime makes. That’s why our TICO dealers’ mobile service trucks bring the repair to your location. And we train and support our dealers to ensure TICO yard truck support is always your best move.

TICO SUPPORT OVERVIEW

CONTACT SUPPORT:

1.833.Uptime2

1.833.878.4632

ticoservice@ticotractors.com

TICO Uptime Center
  • Your best-in-class support from TICO starts with our centralized Uptime Center in Ridgeland, SC.
  • The Uptime Center team stays connected 24/7 with the TICO dealer network to deliver maximum uptime for you.
  • A dedicated team at TICO stands behind every service event.
  • The Uptime Center team leverages the TICO EDGE service platform to keep you connected and keep your yard trucks moving.
TICO EDGE
  • The terminal tractor industry’s first and only service relationship management platform is yours with every TICO Pro-Spotter truck.
  • TICO EDGE connects fleets, TICO dealers, and TICO Uptime on one common platform to streamline service events. No missed information. No phone tag.
  • TICO EDGE gives you full, real-time visibility 24/7, from start to finish.
  • Learn more about how TICO EDGE increases uptime.
TICO EDGE Connect
  • Geotab telematics are included for 5 years with every new unit.
  • TICO EDGE Connect portal puts key data at your fingertips.
  • Customized reporting for fleets makes planning easier.
  • TICO EDGE platform integration automatically creates an EDGE case when a red level severity fault code occurs.
  • Learn more about how TICO EDGE Connect telematics gives you an edge.
EDGE Parts

EDGE Parts is your full-functionality e-commerce and parts search platform for TICO parts.

TICO Knowledge

TICO Knowledge is your one-stop shop for TICO resources, including:

  • Schematics
  • Manuals
  • Documentation
  • Training

See what customers say about the
TICO Uptime Center and TICO EDGE:

“You open up and start a case, put in the information, send it to TICO Uptime. That might take you a minute
to two minutes tops. You’re done. It lets you know what’s going on with your vehicle. …Peace of mind. …I
commend TICO for stepping up, for doing this. It’s definitely the future and I would recommend this 100%.”

Tim Gray, Remote Diagnostic Coordinator, Averitt Express